We learn your process.
What needs follow-up? Who needs an update? Where does the work get stuck? Those questions shape the role.
MULTILINGUAL REMOTE STAFFING
Providing a strong team for your business.
Remote professionals for legal support, daily operations, customer care, and business development.
Your people. Your process. An extension of your team.
No hidden fees.
Free replacement
If the fit isn't right. At no cost, as quickly as possible.
MiVio included
With every placement.
Same business day
We reply to new client inquiries the same business day.
WHY TRILOGY
Good support starts with understanding the work.
The tasks matter. So do the people, tools, and routines around them. We learn how your team works before choosing a professional to join it.
Your way of working stays familiar.
Your professional uses your systems and follows your process, with U.S. hours coordinated with your team.
One relationship with Trilogy.
You pay Trilogy, and we pay your professional. Contracts, payment, leave, and absences are handled through us.
Follow-up stays visible.
Every placement includes MiVio. For legal teams, it keeps document requests, follow-ups, and missing items visible.
FOUR AREAS. REAL WORK.
Where could your team use an extra pair of hands?
Start with the work you need help with. We'll help you define the role.
01 / SUPPORT
Legal support
An extension of your firm.
Administrative and operational support for personal injury and employment law firms.
- Request medical records and itemized bills, and follow up with providers.
- Handle intake, collect documents, and keep the case system up to date.
- Keep clients informed in English and Spanish.
- Prepare routine correspondence for attorney review.
Our professionals do not give legal advice or make legal decisions. We don't serve workers' compensation.
Explore legal support02 / SUPPORT
Administration & operations
Keep the day-to-day work moving.
Executive assistance, calendars, data entry, document management, and back-office coordination.
Explore operations support03 / SUPPORT
Customer care
Make it easier for customers to be heard.
Phone, chat, and email support in English and Spanish, following your team's process.
Explore customer care04 / SUPPORT
Business development
Keep up with the next conversation.
Appointment setting, CRM updates, prospect lists, follow-up sequences, social scheduling, and campaign reporting.
Support for the work behind business development. Your team handles closing.
Explore business developmentHOW WE WORK
Let's build the role around your team.
- 01
Start with a conversation.
Tell us what is taking time away from your team and where you need support.
- 02
Walk us through the work.
We learn your tools, processes, handoffs, and schedule before defining the role.
- 03
Prepare the right person.
We choose a professional for the role and prepare them for your team, with MiVio included.
- 04
Keep working together.
Trilogy remains your point of contact for the placement, including support and replacement if the fit isn't right.
INCLUDED WITH EVERY PLACEMENT
Know what is moving. See what still needs attention.
MiVio is Trilogy's platform for the work behind the case. Track records and bills separately, follow up every seven days, and spot what has never been requested.
MiVio in action34 SEC · NO SOUND NEEDED
Read the walkthrough
- The tracker shows an overdue bills request for Harbor Imaging Center (DEMO), under fictional case MER-2026-001.
- After following up with the provider, the professional opens the Copilot beside the tracker and asks MiVio to log the follow-up.
- MiVio proposes the update and the next date. The professional reviews the proposal and clicks Confirm. MiVio confirms that the update has been saved.
- The tracker now shows “Following up” and a follow-up date seven days later. This action records the work; it does not send an email to the provider.
01
Separate requests.
Records and bills can arrive at different times. Track each one.
02
A clear next step.
See what needs a follow-up and what hasn't been requested yet.
03
A person reviews the work.
The assistant can propose and draft. Nothing is sent automatically.
Guides, English and Spanish templates, a legal glossary, and a knowledge base support each firm's process. Case documents stay in the firm's systems.
U.S. HIRING & REMOTE STAFFING
What could you save with remote staffing?
A U.S. hire costs more than a salary. Here’s a look at estimated employment costs for three support roles, alongside an illustrative remote staffing comparison.
ILLUSTRATIVE SCENARIO
About50–65%
Potentially lower staffing costs.
An estimated difference across the three roles shown, based on U.S. employment benchmarks and a provisional remote staffing cost assumption.
This is a planning example, not a quote or verified Trilogy client savings. The remote cost assumption is not a confirmed Trilogy rate. Actual savings depend on the role, hours, location, and agreed scope.
MiVio included with TrilogyNo hidden fees
Estimated cost of a U.S. hire
USD / month · one full-time employee
Legal administrative support
Legal secretary / administrative assistant benchmark.
About$5,900
Administration & operations
General administrative assistant benchmark; excludes executive roles.
About$5,000
Customer care
Customer service representative benchmark.
About$4,800
Rounded estimates of salary plus employer taxes and benefits. Recruiting, office space, and equipment are excluded.
Sources and how this comparison works
U.S. estimates use BLS national median wages from May 2025 for legal administrative assistants, general administrative assistants, and customer service representatives. Employer insurance, retirement, and required contributions are estimated from the broader private-sector office and administrative support group in BLS June 2026 data.
The model treats paid leave as already covered by annual pay. Overtime, supplemental pay, recruiting, office, and equipment costs are excluded. These are derived estimates, not BLS-published monthly totals or local quotes. Duties and experience may differ; business development needs a role-specific comparison.
The percentage compares those estimates with a provisional remote staffing cost assumption for equivalent full-time hours. It is rounded conservatively and is not a measured customer average. BLS provides the U.S. reference data, not the remote cost assumption or the savings claim. Confirm your actual scope and quote with Trilogy.
Let’s look at your team’s numbers.
We’ll discuss your role, hours, and scope so you can compare.
THREE WAYS TO ADD SUPPORT
Choose how you want to manage the relationship.
Different arrangements put different responsibilities on your team. Here is how a Trilogy placement works alongside two common alternatives.
| Responsibility | In-house hire | Freelancer or marketplace | Trilogy |
|---|---|---|---|
| Recruiting | Your team manages hiring, with any recruiting support you choose. | You choose a professional; platform support varies. | We learn the role, then choose and prepare a professional. |
| Contract & payment | Your business manages the employment relationship. | Depends on your agreement and the platform. | You pay Trilogy. We handle the professional's contract and payment. |
| English & Spanish | You assess language skills for the role. | You confirm languages with the professional. | Every professional works in English and Spanish. |
| Your tools & process | Your team introduces the employee to its systems. | You agree how the work will be done. | The professional adapts to your systems and process. |
| If the fit isn't right | Your team manages the next hiring decision. | Replacement and fees depend on the agreement. | Free replacement: if the fit isn't right, we replace your professional at no cost, as quickly as possible. |
| Platform included | Depends on the tools your business provides. | Depends on the service or platform. | MiVio is included with every placement. |
| Fees | Costs depend on your hiring arrangement. | Fees depend on the agreement or platform. | No hidden fees. Pricing is discussed with your team. |
A general comparison of working arrangements. Specific terms vary by employer, professional, and platform.
YOUR QUESTIONS
A few things you may be wondering.
A clear answer makes the next step easier.
Do you only work with law firms?
Legal support is our specialty. We also place professionals in administration and operations, customer care, and business development for U.S. businesses.
Will the professional work only with our company?
Our usual placement is a dedicated, full-time professional working with one company. Part-time placements and team coverage are also available. We discuss the setup with you before defining the role.
Who handles the professional's contract and payment?
Trilogy does. Your business pays Trilogy, and Trilogy pays the professional. Contract matters, payment, leave, and absences go through us; the schedule is coordinated with your team.
How does billing work?
You pay Trilogy for the placement. No hidden fees. We discuss pricing and billing details directly with you; we don't publish rates on the website.
What if the fit isn't right? What does replacement cost?
Free replacement: if the fit isn't right, we replace your professional at no cost, as quickly as possible.
How soon can someone start?
We move as quickly as possible to get the right person in place. Timing depends on the role and the needs we discuss with you. For a new client inquiry, we reply the same business day.
Where are professionals based, and what hours do they work?
Our professionals are based in Latin America, currently in Colombia. They work U.S. hours coordinated with your team.
What languages do your professionals use?
We provide multilingual remote staffing. Every professional works in English and Spanish. If you need another language, tell us on a call so we can discuss the requirement.
How do you handle confidentiality?
Every professional we place works under a written agreement with confidentiality obligations that continue after the engagement.
How is time and activity tracked?
We use time and activity reporting through Hubstaff where the client wants it, or the client's own system. We coordinate that with your team.
Is MiVio an extra subscription?
No. MiVio is included with every placement and is not sold separately. Its assistant can propose and draft, but a person approves the work. Nothing is sent automatically.
Do you provide legal advice or handle workers' compensation?
No. Our professionals provide administrative and operational support for personal injury and employment law firms. They do not give legal advice or make legal decisions. Trilogy does not serve workers' compensation.
FOR EMPLOYERS
Tell us what your team needs a hand with.
You don't need a finished job description. A few words about the work are enough to start the conversation.
What happens next
Prefer to talk?
(800) 282-4601
info@trilogyglobalstaffing.com
PARA PROFESIONALES
Tu próximo paso también puede ser remoto.
Conoce cómo es trabajar con empresas de Estados Unidos desde Latinoamérica. Tu inglés y tu español acompañan tu talento en soporte legal, operaciones, atención al cliente o desarrollo de negocio.