For employers
You don't need another vendor. You need someone who already knows how you work.
That's what we place: a bilingual professional trained on your systems and your process, supported by us, visible to you.
How it works
Four steps, and one of them never ends.
We learn your business
A call about what's piling up, the tools you use, and how you like things done. We write it down — literally, into a guide the professional reads before day one.
We match a person, not a résumé
Bilingual, experienced in client-facing work, matched to your kind of work and your hours. You meet them before anything is agreed.
They start inside your systems
Your CRM, your case system, your inbox — whatever you run. They arrive knowing your process, with our platform tracking the work behind them.
We stay accountable
Contracts, payment, coverage, training and support are ours. If the fit isn't right, we replace. You get the work; we handle the rest.
Division of labour
What stays yours, and what becomes ours.
The clearer this is at the start, the fewer surprises later.
You keep
- Every business decision and client relationship
- Approving anything before it goes out the door
- The schedule you need covered
- Access to your systems — you grant it, you can revoke it
Trilogy handles
- Recruiting, vetting and interviewing
- The contract, the payment and the administrative side abroad
- Training on your field and its terminology
- Coverage when someone is out
- The platform, at no extra cost
- Replacing the person if the match is wrong
Questions
The things employers ask us first.
Not here? Ask us directly.
Where are your professionals based?
Around the world, with a strong base across Latin America. Wherever they sit, they work your hours — most of our team runs on Pacific or Eastern schedules coordinated directly with the client.
Do they work for us or for you?
They work with your team, day to day, inside your systems. Contractually they're ours: we handle the agreement, the payment and the support, so your business carries no international employment exposure.
What kinds of roles do you place?
Legal support for personal injury and employment firms is our specialty. We also place administrative and operations staff, bilingual customer support, and sales and marketing support. If you need something outside that, we'll say so honestly.
How is this different from a virtual assistant service?
Three things. Our people are dedicated — one professional, one company, not a shared pool. They're genuinely bilingual. And they come with a platform that shows you what's actually getting done.
What if it isn't the right fit?
We replace. The match matters more than filling a seat, and a bad fit costs you more than it costs us.
Can they speak to our customers directly?
Yes — that's much of the point. Status updates, appointment coordination, document collection, support calls, in English or Spanish. Decisions and anything sensitive stay with your team.
How do you handle confidentiality?
Everyone we place signs a confidentiality agreement covering your business information and your customers' data. It survives the engagement and it is enforced.
For employers
Tell us what’s piling up.
A short call, no pitch deck. We’ll tell you honestly whether we’re the right fit.
Book a callCareers
Bilingual and ready to grow?
Work remotely with US companies from anywhere in the world — with stability and a team that has your back.
See how to apply